Kadant Johnson is seeking a results-driven, customer focused, and hands-on colleague to join
our team as a Field Services Manager to support the corrugated packaging industry. The
Kadant Johnson office is based in Three Rivers, Michigan, however relocation is not required for this role.
The Field Services Manager is responsible for leading all field service activities, mechanical and
technical, performed at corrugated packaging plants. Additional responsibilities include
managing third-party contractors and service technicians, assisting customers with
troubleshooting, developing scope of work, and preparing and issuing quotes for service work.
This role works closely with engineering, systems, service, project management, and
commercial functions to ensure our solutions are implemented successfully. The Field Services
Manager will also develop and implement, in conjunction with the teams listed above, best
product guidelines, including the documentation of standard equipment configurations, be
able to interpret drawings, and measure and make legible sketches of customer equipment.
The preferred candidate for this position will have a minimum of ten years working in the
corrugated packaging industry at a box plant or for a contractor/supplier that supports the
corrugated packaging industry, have millwright or pipefitter experience, and be willing and
able to travel 25 - 75% of the time based on customer needs.
The successful candidate will have in-depth mechanical knowledge of corrugator equipment,
be able to identify problems and opportunities, have the ability to work independently,
communicate effectively, and plan and provide sound technical solutions. The Field Services
Manager must also be comfortable performing multi-faceted tasks in conjunction with day-today
activities. The ideal candidate will seek out and sieze opportunities, go beyond the normal
call-of-duty, find ways to surmount barriers, be resourceful and action-oriented, and show bias
for action (can-do and do-it-now attitude).
Supervisory responsibilities including hiring, staff performance evaluation, and people
development.