Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Akron, OH box plant. This position acts as a primary liaison between our sales team, internal departments, and customers. The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific. This position reports to the Customer Service Manager.
Location: This is an onsite role based at our Akron, OH plant with the potential for future hybrid flexibility.
Schedule: Our CACs operate on a 8am-5pm schedule Monday-Friday, with flexibility as needed based on customer demand.
Our Team
GP Akron is a manufacturer of corrugated boxes and sheets. We run 3 shifts Monday through Friday with approximately 100 employees. The Customer Service Representative will work on a team with 3 other CSRs and will report to the Customer Service Manager. We embrace a culture of humility, respect, and integrity. We value people who are self-motivated and can learn to succeed in a rapidly changing environment. Our goal is to be the preferred partner for both our customers and our employees.
What You Will Do
- Manage customer accounts like it’s your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
- Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data
- Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
- Coordinate shipments of products with the shipping department
- Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
- Manage inventories for effective production review and planning
- Assist with accounts payable/receivable duties as needed
- Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
- At least 3 years of Customer Service experience
- Proficient using Microsoft Office products
- Record-keeping management/documentation experience
- Experience working with cross-functional teams and vendors
What Will Put You Ahead
- Inventory management experience
- Experience coordinating shipments with logistics/shipping departments
- Experience in a manufacturing, industrial, warehousing, distribution, or packaging environment
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day – to make everyday products even better.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit t
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