General Information
Job ID
ATR50215
Posting Job Title
Customer Service Representative
Locations
AR Conway
Employment Type
Full Time
Date Posted
01-Apr-2025
Relocation Support
No
Description & Requirements
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
The opportunity:
The Customer Service Representative position requires knowledge of company’s products, processes, and delivery capabilities. Under general supervision, processes orders, shipping releases and handle customer requests and serve as a liaison between the customer and the folding carton manufacturing facility.
How you will impact Smurfit Westrock:
- Work proactively to complete all tasks timely, accurately, and completely.
- Initial point of contact for sales team, customers, and manufacturing
- Develop strong client relationships that provide significant input to production planning and service strategies
- Organize pre-production meetings for new customers, products, & graphics
- Coordinate processing of new graphics with WestRock’s pre-press department or customer-specified outside facility
- Manage customer graphics
- Assist in ordering materials by providing forecast information (timing & quantity)
- Manage VMI (Vendor Managed Inventory) processes, including creation and update of customer contracts
- Receive and enter customer orders, shipping releases, and complaints
- Assist in production planning and/or order prioritization by providing customer requirements
- Respond to customer inquiries regarding product availability, and provide inventory information
- Manage and maintain inventory, FIFO (first in first out) as to prevent aging over 90 days
- Assist in recovery of aged receivables
- Must be willing to work flexible hours, when necessary
- Promote teamwork at all levels within the company
What you need to succeed:
- Bachelor’s degree preferred; High School diploma or GED is required
- Customer service experience / account management in a manufacturing environment preferred
- Knowledge of the carton folding industry and products a plus
- Occasional travel required
- Professional customer satisfaction skills needed to maintain positive external and internal relationships
- Excellent oral and written communications skills
- Effective listening skills
- Proficiency in computer applications including Microsoft Word, Excel, PowerPoint and Outlook
- Excellent organizational skills to include follow-up, accountability, and spreadsheet management
- Ability to easily adapt to fluctuations in business cycles and workload
- Excellent problem-solving skills
- Be comfortable working independently and within a team environment
- Ability to work through conflict situations
- Ability to manage and prioritize daily deadlines, as well as multiple customer and manufacturing requests
What We Offer:
- Corporate culture based on integrity, respect, accountability and excellence
- Comprehensive training with numerous learning and development opportunities
- An attractive salary reflecting skills, competencies and potential
- A generous benefits package starting on your first day of employment, including medical, dental, vision, disability, life insurance, 401k match, paid time off
- A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.